PRIVACY POLICY

Welcome to www.primerainsurance.com, www.primerataxservices.com, www.primerataxstatus.com, www.primeraautoinsurance.com (the “Sites”).We understand that privacy online is important to users of our Sites, especially when conducting business. This statement governs our privacy policies with respect to those users of the Site’s (“Visitors”) who visit without transacting business and Visitors who register with the intent to transact business on the Sites and make use of the various services offered by Primera Insurance & Tax Services (collectively, “Services”) (“Authorized Customers”).

“Personally Identifiable Information”

refers to any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains, including, but not limited to, name, address, phone number, fax number, email address, financial profiles, social security number, and credit card information. Personally Identifiable Information does not include information that is collected anonymously (that is, without identification of the individual user) or demographic information not connected to an identified individual.

What Personally Identifiable Information is collected?

We may collect basic user profile information from all of our Visitors. We collect the following additional information from our Authorized Customers: the names, addresses, phone numbers and email addresses of Authorized Customers.

What organizations are collecting the information?

In addition to our direct collection of information, our third party service vendors (such as credit card companies, clearinghouses and banks) who may provide such services as credit, insurance, and escrow services may collect this information from our Visitors and Authorized Customers. We do not control how these third parties use such information, but we do ask them to disclose how they use personal information provided to them from Visitors and Authorized Customers. Some of these third parties may be intermediaries that act solely as links in the distribution chain, and do not store, retain, or use the information given to them.

How do the Sites use Personally Identifiable Information?

We use Personally Identifiable Information to customize the Sites, to make appropriate service offerings, and to fulfill quoting requests on the Sites. We may email Visitors and Authorized Customers about research or purchase and selling opportunities on the Sites or information related to the subject matter of the Sites. We may also use Personally Identifiable Information to contact Visitors and Authorized Customers in response to specific inquiries, or to provide requested information.

With whom may the information may be shared?

Personally Identifiable Information about Authorized Customers is not shared with any other Authorized Customers. We do not share aggregated information about our Visitors, including the demographics of our Visitors and Authorized Customers, with any affiliated agencies or third party vendors. We also offer the opportunity to “opt out” of receiving information or being contacted by us, specifically by emailing unsubscribe@primeraautoinsurance.com.

How is Personally Identifiable Information stored?

Personally Identifiable Information collected by Primera Insurance & Tax Services is securely stored and is not accessible to third parties or employees of Primera Insurance & Tax Services except for use as indicated above.

What choices are available to Visitors regarding collection, use and distribution of the information?

Visitors and Authorized Customers may opt out of receiving unsolicited information from or being contacted by us by responding to emails as instructed, or by contacting us at:

2186 Jackson Keller Rd.

Suite 221

San Antonio, TX 78213

Are Cookies Used on the Sites?

Cookies are used for a variety of reasons. We use Cookies to obtain information about the preferences of our Visitors and the services they select. We also use Cookies for security purposes to protect our Authorized Customers. For example, if an Authorized Customer is logged on and the sites are unused for more than 10 minutes, we will automatically log the Authorized Customer off.

How does Primera Insurace & Tax Services use login information?

Primera Insurance & Tax Services uses login information, including, but not limited to, IP addresses, ISPs, and browser types, to analyze trends, administer the Sites, track a user’s usage & submissions, and gather broad demographic information.

What partners or service providers have access to Personally Identifiable Information from Visitors and/or Authorized Customers on the Sites?

Primera Insurance & Tax Services has entered into and will continue to enter into partnerships and other affiliations with a number of insurance companies. Such companies may have access to certain Personally Identifiable Information on a need to know basis for evaluating Authorized Customers for service eligibility. Our privacy policy does not cover their collection or use of this information. Disclosure of Personally Identifiable Information to comply with law. We will disclose Personally Identifiable Information in order to comply with a court order or subpoena or a request from a law enforcement agency to release information. We will also disclose Personally Identifiable Information when reasonably necessary to protect the safety of our Visitors and Authorized Customers.

How do the Sites keep Personally Identifiable Information secure?

All of our employees are familiar with our security policy and practices. The Personally Identifiable Information of our Visitors and Authorized Customers is only accessible to a limited number of qualified employees who are given a password in order to gain access to the information. We audit our security systems and processes on a regular basis. Sensitive information, such as credit card numbers or social security numbers, is protected by encryption protocols, in place to protect information sent over the Internet. While we take commercially reasonable measures to maintain secure sites, electronic communications and databases are subject to errors, tampering and break-ins, and we cannot guarantee or warrant that such events will not take place and we will not be liable to Visitors or Authorized Customers for any such occurrences.

How can Visitors correct any inaccuracies in Personally Identifiable Information?

Visitors and Authorized Customers may contact us to update Personally Identifiable Information about them or to correct any inaccuracies by emailing us at info@primeraautoinsurance.com

Can a Visitor delete or deactivate Personally Identifiable Information collected by the Sites?

We provide Visitors and Authorized Customers with a mechanism to delete/deactivate Personally Identifiable Information from the Site’s database by contacting info@primeraautoinsurance.com. However, because of backups and records of deletions, it may be impossible to delete a Visitor’s entry without retaining some residual information. An individual who requests to have Personally Identifiable Information deactivated will have this information functionally deleted, and we will not sell, transfer, or use Personally Identifiable Information relating to that individual in any way moving forward.

What happens if the Privacy Policy Changes?

We will let our Visitors and Authorized Customers know about changes to our privacy policy by posting such changes on the Sites. However, if we are changing our privacy policy in a manner that might cause disclosure of Personally Identifiable Information that a Visitor or Authorized Customer has previously requested not be disclosed, we will contact such Visitor or Authorized Customer to allow such Visitor or Authorized Customer to prevent such disclosure.

Links:

www.primerainsurance.com, www.primerataxservices.com, www.primerataxstatus.com, www.primeraautoinsurance.com may contain links to other web sites. Please note that when you click on one of these links, you are moving to another web site. We encourage you to read the privacy statements of these linked sites as their privacy policies may differ from ours.

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